Shipping & Refund Policies


Standard shipping is free in the United States only. We do not send via Priority Mail unless the shipment weighs a certain amount and cannot be mailed First Class. Should you wish to add insurance or have any other additional shipping needs, please email support(at) prior to your order being fulfilled. 

Unless otherwise noted, we ship with whichever carrier has the best rate and delivers in a timely manner.

Shipment Processing Time: All orders are processed within 1-2 business days. Orders are not shipped on the weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipment Confirmation and Order Tracking: You will receive Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has been shipped.

 If customer is returning an item within the allotted 14 days since date of purchase, they must pay for return shipping, which will not be refunded.


All packages will have a tracking number. If your package tracking number said it was delivered, but you have not received your package, we recommend the following:

1) Check with your neighbors 

2) If you live in a condo/apartment, check with your doorman, office, the mailroom.

3) Still can't find it? Talk to your mailman. They may remember the package! 

4) File a claim with USPS.

Unfortunately, once the package leaves our store, there is not much more we can do. It becomes a matter to take up with USPS. 

Want to ensure you avoid all of this hassle? Email us at support(at) to add insurance, signature, etc. Or select UPS or FedEx shipping (cost will apply) at checkout.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase. A printed copy of your emailed purchase order is acceptable.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Damaged Items

If your item arrives damaged or incomplete, please contact us at support(at)

Return Shipping

To return your product, you should mail your product to: Beads, Inc. 339 Circle Ave, Charlotte, NC 28207, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a shipping service that offers tracking or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.