SHIPPING POLICIES:
Standard shipping is free for any destination in the United States of America, including territories on orders over $20 USD.
Fees for opting into expedited and overnight shipping are listed in check out.
We typically ship with USPS, but reserve the right to ship with different carriers without notice.
All orders are processed within 1-2 business days. Orders are not shipped on the weekends or holidays.
Due to current COVID-19 delays, standard shipping may take longer than normal. Please note that this is out of our control.
To add insurance, please contact support(at)beadsinc.com before placing your order.
You will receive a shipment confirmation email once your order has been placed and another email containing your tracking number(s) once the order has been shipped.
Please note that if multiple orders are placed in the same business day or over a weekend, the purchases with the same shipping address may be consolidated.
RETURNS:
Unused, unopened, original condition merchandise is eligible for a full refund for 14 days after delivery.
Customers are responsible for paying for shipping fees on all returns.
Gift cards are non-refundable.
Returns will not be accepted without the original packing slip and printed email confirmation of your order, as well as the original packaging the merchandise arrived in.
2024 HOLIDAY SHIPPING UPDATES:
While we are committed to fast shipping and free shipping on orders $20+, we are expecting postal delays this holiday season similar to what we experienced last December.
In order to receive a package by December 24th and take advantage of free standard shipping, please place your order by Tuesday, December 17th.
If you are selecting an express mail service and wish to receive your package by December 24th, please place your order by Thursday, December 19th.
*Purchases made between November 1, 2024 and December 26, 2024 will be eligible for our return policy until January 10, 2025.
REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This may take several business days.
Return Shipping
Return address: Beads, Inc. 339 Circle Ave, Charlotte, NC 28207, United States.
If you are shipping an item over $75, please consider using a shipping service that offers tracking or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Late or missing refunds
If your merchandise was approved for refund, but several business days later it is not reflected in your bank account, please contact your credit card company.
If your refund is still not resolved, please contact your bank.
After following these steps, please contact us at support(at)beadsinc.com detailing the situation.
DAMAGED MERCHANDISE:
We take pride in our product and delivery. If any item in your order arrives damaged or incomplete, please contact us at support(at)beadsinc.com. We will work with you to make things right!
LOST PACKAGES:
All packages will have a tracking number. If your package tracking number said it was delivered, but you have not received your package, we recommend the following:
1) Check with your neighbors.
2) If you live in a condo/apartment, check with your doorman, office, the mailroom.
3) Still can't find it? Talk to your mailman. They may remember the package!
4) File a claim with USPS (or other carrier).
Once the package leaves our store and is marked as delivered, we cannot be responsible for the order.
If all steps above have been taken, and your order is still missing, please get in touch with us at support(at)beadsinc.com.